Return policy
**Cancellation**
We accept the cancellation of an order before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
**Returns (if applicable)**
We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged for shipping costs at most once (this also applies to returns); no restocking fee will be charged for returning a product to the consumer.
**Refunds (if applicable)**
Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
**Late or Missing Refunds (if applicable)**
If you havenât received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before a refund is posted. If youâve done all of this and still have not received your refund, please contact us at service@betopuk.com.
Please contact our customer service at service@betopuk.com to obtain the return address.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping cost for this reason.
**Return Address:**
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.